What’s Up With GoDaddy?

For so long, I recommended, and advocated for the services of GoDaddy. Cheap domain names, cheap hosting, free email, sorta-easy-to-use admin consoles. Their best game was their super nice, very helpful customer service. For many years, I deemed GoDaddy Customer Support as the best across all industries.

In the last couple of months, I’ve been noticing a sharp decline in those qualities. Not saying that, the representatives are not nice on the phone, however it almost sounds like their knowledge levels are not as good as the past years anymore, and they sound almost unhappy !

One of the last things happened is that, foodaddy charges us $83 for a service that we did not renew. Oddly enough, way before the charge happened, we receive an email from them stating that, the service is canceled, and will not be renewed. That’s great, right. We never intended to renew it anyway. Come two weeks, there is our lovely $83 charge. Called them and canceled the service while the rep was on the phone and started waiting for the refund. The refund didn’t show up that day, so I emailed them the next day. GoDaddy’s response was that it may take 5-7 days for the refund go back to our account. Not a huge deal. Here comes the bang-ending. In less than 3 hours, I get the refund processed email for $76. What the heck happened to the $7 ? Lost in translation ? You charge me incorrectly, and I am paying for your mistake! Very well done GoDaddy!

This post is not really about the $7. I spend more on cigarettes a day.

I would still keep my domain registrations and emails with them, but do not plan to purchase any other services from them.

My current feelings for GoDaddy would only change, if they introduce MiaCMS in their Hosting Connection program.