Deming’s 14 points

So true !

• Create constancy of purpose.
• Adopt the new philosophy.
• Cease dependence on mass inspection to achieve quality.
• Minimize total cost, not initial price of supplies.
• Improve constantly the system of production and service.
• Institute training on the job.
• Institute leadership.
• Drive out fear.
• Break down barriers between departments.
• Eliminate slogans, exhortations, and numerical targets.
• Eliminate work standards (quotas) and management by objective.
• Remove barriers that rob workers, engineers, and managers of their right to pride of workmanship.
• Institute a vigorous program of education and self-improvement.
• Put everyone in the company to work to accomplish the transformation.

The points were first presented in William Edwards Deming’s (October 14, 1900 – December 20, 1993) book Out of the Crisis (1986)